Position title
Customer Experience Specialist
Description
Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. Bath Experts was started in 2019 in Indianapolis and we have quickly grown into one of the largest Jacuzzi Bath Remodel dealers in the US. Over the past three years, we have opened offices in Cincinnati, Dayton, Columbus, Ft Wayne and Cleveland. Bath Experts has over 90 employees and we offer benefits that few home improvement companies provide. Our mission statement is "We strive to deliver a world class experience for our customers and to be the best employer in the Home Improvement industry."

Our results so far have been encouraging. We have generated almost 600 five star reviews. We offer comprehensive benefits as well as a matching 401K. We have donated almost $50,000 to local children’s hospitals and we are very active in the local communities. Bath Experts will continue to give back in all aspects as we grow in our markets.

Get paid what you’re worth and enjoy what you do!!!! The customer experience department is the backbone of our company so we are driven to deliver the career opportunity you are seeking. If you are looking to join a company with future opportunities and want to help us grow, you don’t want to miss this opportunity!

Responsibilities
  • Communicate with customers via phone, text, and email throughout the entirety of their project providing any needed updates/ delays/ information.

  • Navigate escalated phone calls with integrity and empathy, addressing issues and coming to resolution.

  • Provide exceptional brand and buying experience for customers.

Qualifications
  • At least 2 years previous experience in customer service

  • Excellent communication skills

  • Organizational skills

  • Attention to detail

  • Ability to work well both independently and as a part of a team

Job Benefits
  • Competitive Pay

  • Paid Time Off

  • Healthcare Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • 401(k) matching

Employment Type
Full-time
Beginning of employment
Immediately
Job Location
4011 Vincennes Rd, Indianapolis, IN, 46268, USA
Date posted
December 8, 2022
Valid through
February 28, 2023
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Position: Customer Experience Specialist

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